• Create and promote a trusting environment
  • Give people an open forum to discuss decisions
  • Seek out background information and feedback from the people that the decisions will impact
  • Promote open, structured communication
  • Place a priority on honesty
  • Be fair in all things
  • Integrity
  • Mutual respect for each other, valuing our differences and what we all bring to the conversation
  • Accountability – we trust that you will do what you say you will do
  • We trust that all available information was considered before making a decision

Financial Discipline

  • Plan for a specific outcome and make adjustments as dynamics move the target
  • Fact-based decisions
  • Be disciplined in every process we manage
  • Demand fair performances from the team with stretch goals established and communicated
  • Analytical ability – solid reflexes to quantify our decisions
  • Always make sure we share accurate information, no guess work when doable
  • Stay away from anecdotal statements unless totally warranted
  • Build accountability in the teams we manage


  • Establish cross-functional relationships and systems to share needs
  • Facilitate and support open debates
  • Be respectful of each other while challenging to deliver higher results
  • Promote integrity – no room for politics or game playing
  • Openly and honestly communicate where we are going and how we are doing versus plan
  • Be transparent about valuable information
  • Knowledge sharing, coaching commitment


  • Have a can do attitude
  • We must create a product that is differentiated
  • Remain open to new ideas
  • We should all act as change agents
  • Come up with creative ways to do our work, think out of the box
  • Always think of ways we can differentiate in a meaningful way
  • We need to innovate without sacrificing being structured


  • We need to build the best products, period
  • What we pass on to others must be ready for the next steps that need to be taken
  • Accuracy in everything we do is very important, guesswork must be limited
  • Educated proxies are good if no other facts are available
  • If it is worth doing, it needs to be done right